Pinnacle Processing Group, Inc. (Pinnacle Processing Group) takes privacy and information protection very seriously. We wrote our Privacy Policy to provide you with the information you need to protect your personal privacy when visiting our site. By accessing or using our Web site, you consent to the collection and use of information by Pinnacle Processing Group as outlined in this Privacy Policy.

The Bottom Line

Pinnacle Processing Group uses the information you give us to contact you when you request a Rate Quote or to establish a Merchant Account when you submit an application. We do not share personally identifiable information with other companies, apart from those companies acting as our agents in providing our products and services.

Scope of this Privacy Policy

This privacy policy covers Pinnacle Processing Group’s treatment of both personally identifiable and non-personal information collected on our Web site, from you directly, as well as by other means, including from our partners and agents.

This Policy does not apply to other web sites that are not owned or operated by Pinnacle Processing Group, to people that Pinnacle Processing Group does not employ, or to partner companies or agents.

Information Collection

Pinnacle Processing Group collects personally identifiable information from you when you submit a request for a quote on products or services or apply for a Merchant Account with us or our providers. Pinnacle Processing Group may also receive personally identifiable information from its Sales Representatives and business partners.

Personally identifiable information we collect includes but is not limited to: your address(es), phone number(s), credit report(s), business information, and financial details. We may collect non-personal data such as your Internet Service Provider (ISP), your Internet protocol (IP) address(es), the address of the previous Web site you visited, your Internet browser type, your operating system, and the date and time that you accessed our Web site.

How We Use Your Information

We use your personal information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving the merchant services Pinnacle Processing Group provides, fulfilling requests for information, shipping and installing the equipment you order, and providing customer support. For example, if you contact us to request a quote for merchant services, we will use the information you provide to communicate with you and guide you through the process of applying for a merchant account with Pinnacle Processing Group. We use aggregate data we collect from our Web site to help diagnose problems with our servers, to manage our Web site, and to enhance our Web site based on the usage pattern information we obtain.

Information Sharing and Disclosure to Third Parties

Pinnacle Processing Group does not share personally identifiable information with other companies, apart from those acting as our agents in providing our products and services, who agree to use it only for that purpose and to keep the information secure and confidential.

We will disclose information when required to do so by law, for example; in response to a court order or subpoena or other legal obligation, in response to a law enforcement agency’s request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be abusing our services intentionally or unintentionally.

Security of Confidential Information

Pinnacle Processing Group is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard is intended to help organizations proactively protect customer account data. You may read more about this standard in this PDF brochure.

Disclaimer Regarding Linked Sites

Pinnacle Processing Group is not responsible for the content or the privacy policies of Web sites that we provide links to. A link to a third party Web site does not imply that Pinnacle Processing Group endorses or accepts any responsibility for the content or use of such Web site or the information that is transmitted to it.

Changes to Privacy Policy

Pinnacle Processing Group reserves the right to amend this Privacy Policy at any time. If we make any changes to this statement or how we use your information, we will post them here. The amended policy shall become effective immediately upon being posted. Your continued use of this site constitutes your affirmative (a) acknowledgment of the policy and its modifications; and (b) agreement to abide and be bound by the terms, as amended.

For inquiries about our Privacy Policy, please contact us.

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