The Company
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Corporate Fact Sheet
Pinnacle Processing Group, Inc. is a leading provider of flexible and customizable credit card processing services in the United States.
Company History
The company was established in 1999 in Seattle, WA to provide fair service for small to mid-sized local business and advocate transparency in the credit card processing industry.
Pinnacle Processing Group, Inc. was incorporated in May of 2002 in Seattle, Washington and is currently run as a wholly employee-owned company.
Pinnacle Processing Group, Inc. has been a member of the Better Business Bureau since June 2005. We support the Bureau's services to the public and meet or exceed all membership standards.
Mission Statement
The mission of Pinnacle Processing Group, Inc. is to provide reliable and quality merchant payment services at a fair price while maintaining reasonable return for investors and employees.
We believe that the most valuable tool in creating an effective payment solutions plan is reliable expertise—the kind you get from the professionals at Pinnacle Processing Group, Inc.
Pinnacle Processing Group, Inc. specializes in providing merchants with customized and highly personalized solutions to accommodate the unique needs of growing businesses.
Merchant Support
Our clients enjoy personalized business consultations to educate business owners about the value and benefits of different payment options, and to design plans that help merchants reduce their overhead costs, increase sales, and maximize profits.
Pinnacle Processing Group, Inc. is proud to offer the exceptional help of a friendly Customer Service team, and never charges a fee for merchant support.
Our Technical Support representatives are trained on the latest technology in point-of-sale retail equipment and online processing software, and are available from 8:30am-5:00pm Pacific Time (GMT -0800).
We provide reliable options for obtaining expert technical support: our merchants have access to a 24/7 Merchant Help Desk for after-hours issues at no additional charge.
Pinnacle Processing Group, Inc. takes pride in resolving Customer Service and Technical Support issues quickly and dependably. Our employees and representatives understand the need for urgent attention when it comes to financial matters.
Industry Partners
Pinnacle Processing Group, Inc. is backed by registered partnerships with leading credit card associations, such as the industry leaders Visa, Master Card, American Express, Discover Card, and JCB International.
We provide our merchants with retail equipment manufactured by the premier providers of payment solutions: Hypercom Corporation, Lipman USA Inc., and VeriFone Holdings, Inc.
Pinnacle Processing Group, Inc. is a registered agent of Merrick Bank Corporation, Utah.
Pinnacle Processing Group, Inc. is proud to be associated with industry-leading card processing partners such as Authorize.Net, Vital Processing Services, VeriSign, Comstar Interactive, and New Edge Networks.
Pinnacle Processing Group, Inc. is a member of the Electronic Transactions Association and as such strives to provide leadership through education and advocacy in the information exchange industry.
Privacy & Security Concerns
All electronic systems that are used for processing and storing sensitive data in the corporate offices of Pinnacle Processing Group, Inc. are certified hacker-safe by Security Metrics.
Pinnacle Processing Group, Inc. is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS) and takes all necessary measures to ensure that the merchant and cardholder data we handle is secure.
Pinnacle Processing Group, Inc. respects the privacy of its customers and does not share information with other companies, those acting as our partners in providing our services, and which agree to use it only for that purpose and to keep the information secure and confidential.
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